Support

I

Warranty

Nature is exceptional… but it isn’t perfect. Since our products are made from natural materials, they will include some imperfections in texture, pattern or tone. These are to be expected and do not constitute a valid reason for return.

However, if you find any scoles on the surface that reveal the distinctive interweaving of threads, do not hesitate to contact us to arrange an immediate replacement.

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II

Shipping

We ship internationally. When ordering a product, please bear in mind that international shipments over long distances may have an extended transit time.

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III

Returns

Congratulations on purchasing an exceptional, unique product that will protect your MacBook for years to come.

If you would like to return it for any reason, please contact us by email. Please note that shipping costs are non-reimbursable.

You can return or exchange your item at any time within 14 days of the delivery date providing the following conditions have been met:

Your item is in unused condition with no visible damage, creases, scoles or other signs of usage.

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IV

Care

The product is manufactured from real shale stone that offers a distinctive natural pattern. While we go to the utmost effort to ensure the cover is crafted with care, some fragments of the pattern can chip over time. This is entirely normal.

o preserve your MacBook cover for years to come, we strongly recommend that you do not use any chemical products, including white spirit, gasoline, acetone, etc., to clean the stone because these chemicals can permanently damage the product’s natural surface.

If you do decide to take the risk of using a chemical product, test it on a small inconspicuous area first.

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V

Instructions

ROCK COVER for MacBook

Full instructions for placing the ROCK COVER for MacBook can found on the reverse side of the packing envelope. If this information is not available, you can find full details on our website.

Clean Your MacBook​

Thoroughly clean your laptop. Use a soft and dry cloth. Make sure the surface of the laptop has no solvents or cleaners. We recommend to work in a well-lit environment.

Start the process​

Carefully remove the protective layer on the back of the cover and start coating the surface of the laptop lid, the laptop should be turned to you backwards (the Apple logo is not flipped over).

Complete the process​​

Make sure that the bottom of the cover is applied correctly. If everything is in order — remove the protective layer of the remaining part and finish the coating process.

Smooth the surface​​

Make sure that the cover is perfectly smooth. Gently clasp the cover to your laptop lid. We recommend to press through a soft and dry cloth.

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